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New Buyer Guide

1. I don’t know this website well, how can I trust you?

WER-China.com has launched online business for 7 years who already has established customers over 120 countries and areas. We are the lifelong member of Alibaba and Made-in-China, and the verified user of PayPal as well as approved by SGS certification.

Know more about us from the following links:

22th Shanghai Sign and Printing Equipment Expo 2014

Guangzhou Sign and Printing Equipment Expo 2014

Dubai Sign and Printing Equipment Expo 2014

 

2. How to pay? Can I use credit card?

You may use the following methods of payment: PayPal online payment, PayPal direct payment, credit card (through PayPal gateway, some areas may be restricted), bank transfer, and Telegraphic Transfer (T/T) payment.

For details, please refer to the following:

a) PayPal online payment

https://www.paypal.com

b) PayPal direct payment

Our PayPal account: gerald_zhao@188.com

c) Western Union payment

First name: YANYUN, Last name: ZHAO

Address: Shanghai, China

d) Credit card payment

Through PayPal gateway, some areas may be restricted

e) Bank transfer

From your bank to our bank as long as you have company bank account

f) Telegraphic Transfer (T/T) payment

(1) Place an order

(2) Get the bank account information of our website

(3) Make the payment at the bank, and get the Payment Receipt

(4) Send the Payment Receipt to sales@wer-china.com

(5) Receive the Tracking Number of your order

(6) Wait for your order.

Bank transfer payment information:

Account Name: Shanghai WER-China Digital Technology Equipment Co.,Limited

Address: HSBC Main Building No. 1 Queen’s Road Central Hong Kong

Accounts: 801-071846-838

Swift No: HSBCHKHHHKH

Bank Name: HSBC Hong Kong

 

3. Is it safe to pay online? Will it occur any security problems concerning my personal information?

PayPal, one of the faster and safer ways to pay and get paid online, has worldwide 113 million active accounts, and supports 190 markets and 25 currencies. As a result, PayPal enables global commerce.

For details:

https://www.paypal.com/webapps/mpp/paypal-safety-and-security

 

4. Why did my PayPal payment fail?

The main reasons of failures and solutions:

a) Confirm if your credit card requires verification:

https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=10568&m=SRE

b) Confirm if you have exceeded the limitation of maximum amount

https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=11516&m=SRE

c) Confirm if you have any other restrictions

https://www.paypal.com/us/webapps/helpcenter/article/?articleID=94053&m=SRE

 

5. How can I know if it is paid successfully?

We will send you a payment confirmation email upon receiving your payment

 

6. How long can I receive the items?

Normally speaking, we will spend 1 or 2 days to prepare the order and if it requires longer time, we will inform you as soon as possible. The general shipping time will be 3 to 7 days by aircargo. Therefore, under normal situation, you will receive the items in 4 to 9 days.

 

7. How to receive my order? Is it safe during shipping?

For the items you purchased online, we will arrange international express delivery to ship and usually the carriers are FedEx, TNT, UPS, DHL, or EMS.

It shall be quite safe during shipping with substantial package. Additionally, we will purchase insurance as a gift for your package.

 

8. How to obtain the tracking number of shipment? and how to contact the carrier (express delivery company)?

We will send you the tracking number after shipping your items, hereby please keep on checking your email.

 

9. How to return items and how about the warranty?

For details, please check below items:

Changes & Returns: as below
1) There are quality problems after opening the package.
2) Products are different than on the order list.
3) There are obvious design flaws on the products.
4) Products are irreparably damaged during transportation.
5) Products can’t be used because of natural disasters

Returned purchases are invalid under the following conditions:
1) Products can still be used even though there was some damage during transportation.
2) No claim is made up to 7 days after the customer has received the products.
3) Purchase is returned because of color or bad packaging differences (that have no effect on usage).
4) The returned purchase does not meet the conditions.

Notice:
1) Returned products can only be exchanged with the same style of product, if it is out of stock, it will have to be exchanged with products of the same value.
2) Returned products should be undamaged and in their original package.
3) Please provide the following information when returning the products: products’ names or codes, the problems encountered, and your order record.
4) Transportation fee should be equally covered by both sides.

 

Warranty:as below

All products featured on this site online are made by the best producers in China and are their quality is guaranteed by the China Ink-jet Printing Association. Although low cost products are most commercialized in China, the products selected are high quality with high production standards.

We can supply assembly spare parts with every machine and guarantee their functioning for at least 18 months.

 

10. If I still have questions to this product, what shall I do?

Please click “Inquire Now” on the product page and submit your questions, we will reply you as soon as possible.

 

11. How to change my shipping address?

You can change your shipping address on the confirmation page of your purchase order.