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Changes and Returns

We would like to provide easy and quick return service

Please contact with our sales representative in 7 days after receipt of the goods, if you need to return, for more than 10 days, 5% restocking fee will be charged, for more than 30 days, returns will not be acceptable.


Returned purchase under the following conditions:

1. There are quality problems after opening the package.

2. Products are not according to that on the order list.

3. There are obvious design flaws on the products.

4. Products are damaged to be useless during the transportation.

5. Products can’t be used out of Natural Disasters


Notice: Goods can be returned or replaced under the following all the conditions satisfied

1. Unused or non-installed

2. No Scratch on the surface of print head and some printer parts

3. Returned products should be undamaged and in their original package.

4. Seals on the products remain undamaged (If available)

5. The bar code is legible and complete on the goods

6. Transportation fee should be equally covered by both sides.

7. Returned products can only be exchanged with the same style of product, if it is out of stock, it will have to be exchanged with products of the same value.

8. Please provide the following information when returning the products: products’ names or codes, the problems encountered, and your order record.


Returned purchase is invalid under the following conditions:

1. Products can still be used though there is little damage during transportation.

2. With no returned purchase requirement 10 days after customer has received the products.

3. Returned purchase because color difference and bad package (with on effect to usage and effects.

4. Returned purchase under no conditions.



1. The refund will be done within 48 hours to your account after receiving the returned goods

2. Refunds will be issued by the same method of payment as the original purchase

3. Refund will deduct the shipping cost and bank charges for the original payment



Replacement will be done within 1 to 2 working days if available in stock after receiving the returned good. If you find the serious problem in 10 days after receiving the products, you can contact with our sales representative, we will help to solve your problem within 1 working day.